Store Policy
Customer Care
We care about every product we create and every customer we serve.
If you have any questions about our products, custom orders, shipping, or care instructions, we’re here to help! We aim to respond to all messages within 1–2 business days.
Because our items are custom-made, we’ll work closely with you to ensure everything is just right before production begins.
You can reach us via:
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Email: hello@jillarooandjack.com.au
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Social Media: @jillarooandjack
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Contact Form: form
Thank you for supporting our small business – your satisfaction means everything to us!
Explore our unique Australian made retail shop offering a fusion of western and biker vibes, infused with Australian country and small village charm. Enjoy free shipping on all orders over $150.
Privacy & Safety
Your privacy and safety are very important to us.
We are committed to protecting your personal information. Any details you provide—such as your name, address, contact information, or images for custom orders—will be used only to process your order and provide the best customer service.
We do not share, sell, or distribute your information to third parties.
All transactions are processed through secure platforms to keep your data safe.
If you have any questions about how we handle your information, please don’t hesitate to contact us.
Thank you for trusting us with your order.
Large quantity Inquiries
As much as we’d love to accommodate large quantity orders, we are a small business with limited capacity.
If you’re interested in a bulk order, please contact us directly to discuss availability, timelines, and custom options. We’ll do our best to help where we can!
Payment Methods
Paypal and Bank Transers